At Vital Interaction, we believe in catering the delivery of communications based on a patient’s technology preference. With this in mind, we have developed a cost-effective, interactive, and easy-to-use solution that can be customized by both the healthcare provider and the patient.
The Vital Interaction Patient Interaction System is our proprietary platform – developed to strengthen the interaction between your practice and patients. It uses email, SMS (short message service) and IVR (interactive voice response) communications to connect patients with health care providers, automatically and efficiently.
Vital to your practice efficiency, the Vital Interaction Patient Interaction System connects directly with your current practice management software, so you don’t have to enter data twice. By integrating your existing appointment system with enhanced software tools, we create automated, efficient, and high quality interactions that require little to no management by your staff.
Vital Interaction communications:
- Appointment confirmations
- Automate filling of canceled appointments
- Reminders to pick up medical supplies
- Reminders for patients when it is time to schedule a regular appointment
- Emergency notifications especially in the case of a change in appointment status
How does it benefit your practice?
Reduce your no-shows - Did you know that most practices have no show averages between 8% and 12% of all appointments? Appointment confirmations typically reduce no shows by 30%. You must pay doctors and staff regardless of whether they are seeing patients or not. When a patient doesn’t show up or there is an open slot that is not filled, that revenue is lost and can never be regained.
Increase your practice revenue – Potentially, you can remove your reserved emergency slots and keep your practice at peak efficiency. The software first proactively finds out if a patient is not going to show up or can’t make their appointment. Next, it automatically fills open slots in the schedule with patients on a waiting list or scheduled for future appointments. Filling open slots with revenue generating customers improves your bottom line.
Almost immediate return on your investment – Typically, the system will pay for itself within 7 days. After the initial payback period, all additional revenue generated by the system is added profit and / or cash flow for your practice.
Easy setup for customized message delivery
• During the initial configuration, you choose how messages will be delivered – text messages, emails or automated voice messaging – and specify the combination that typically works best for you and your patients.
• Next, you choose how soon before an appointment you would like your patients to be contacted: one day, one week, etc.
• Last, you choose the backup messaging plan to ensure that you reach the patient. For example, if the patient is not answering their specified first choice of communication, the second choice will be employed. For instance, if the first choice indicated is the cell phone and the patient doesn’t answer that number, then the system will automatically send a message via the 2nd choice.
Patients have control - Patients may customize their message delivery preferences and can respond and interact via: text messaging, emails and interactive voice response (IVR). They can also request to be removed from a specific contact method and they are automatically removed from any future contacts using that method.
Take action when needed – You are automatically notified when appointments are canceled. Canceled appointments can be automatically replaced with patients from the waiting list or future appointments. You are also notified if a patient asks a question via text and you can respond directly to it.
Seamless, smooth interaction
The system seamlessly integrates with your current system and manages your daily interactions. Data is captured directly from your practice management or scheduling system in the interval you prefer (hourly, daily, etc.). Our software is configured to capture this data securely through FTP, HTTPS, Web Services or any other secure data transmission protocol. We can accept data in XML, CSV, or customized file format, if required.
Communications with your patients are completely in your control. You decide how far ahead the reminder calls will be made. You customize the wording of your messages. You can also choose how the messages are delivered to your patients. The bottom line is – you control everything.
What happens after that patient is called?
The Vital Interaction Patient Interaction System generates a report which indicates that the patient received the message, whether they confirmed or canceled the appointment and details on the communication. Report details specify if a message was left on an answering machine, if there was no answer, if the system reached a non-working phone number and more.
Reach More Patients, More Effectively with VITAL INTERACTION