A Gift of the Heart: Joining Hands to Help Improve Patient Access to Care

How the Vital Interaction team has partnered with a local nonprofit to help provide access to care for an infant living with a congenital heart defect.

At Vital Interaction, we believe that life is precious and that every patient deserves access to amazing care. That belief powers our mission to help bring physicians, their care teams, and their patients together in meaningful ways.  

Vital Interaction exists because our founders set out on a journey to make a positive impact on health care and do something that truly mattered. We are so very thankful to work with practices across the country every day, hand in hand and heart to heart, to do just that.

It’s our passion to not only help improve patient access to care, but to also help bring the human touch back to health care. At the heart of every practice is a devoted care team and patients in need of their care.

By leveraging the power of automation, we work to help practices free up valuable time, manage practice workflows, remove the barriers they encounter in today’s complex healthcare environment, so that they can focus on what matters most: their patients.

This past Christmas, our team’s wish was to give back to our community in a way that not only reflects our mission and our core values, but that also speaks to the very heart of why we do what we do at Vital Interaction.

We felt deeply moved by the mission of a local, Austin-based nonprofit, the HeartGift Foundation and wanted to lend our support to help save the life of a one-year-old boy named Diego.

And there is perhaps no better time than American Heart Month to see our Christmas wish come to fruition and share the good news about Diego’s upcoming surgery with you.

Working Together to Expand Access to Care for Baby Diego

Diego is an only child who was born with a congenital heart defect that will make it difficult for him to make it past his first birthday without receiving the critical medical care that he needs. Diego’s father works from sun up to sun down in construction, while his mother stays at home to care for him.

Despite many failed attempts to get him help in his home country, Diego’s parents did not give up. In hopes to save their only child’s life, they persisted and, thankfully, found HeartGift.

Diego’s surgery was originally scheduled for early January. However, a number of unexpected issues occurred prior to the procedure that resulted in having to postpone it.

Diego’s family and the HeartGift team persisted, though, and we’re super excited to share that little Diego is finally going to have surgery this week! Diego’s surgery will take place this Friday, March 1, at Dell Children’s Medical Center here in Austin.

We are so thankful for the opportunity to work with HeartGift and to be a part of Diego’s journey. It’s stories like his that warm our hearts and fuel our passion to help practices care for, uplift, and enrich people’s lives everyday.

And as a special way to say thank you, this past December Vital Interaction made a donation on behalf of each of the practices we work with to the HeartGift Foundation for Diego’s surgery.

Our team members and their families also donated additional funds to help Diego. If you or someone you know would like to gift additional funds, contributions can made on the HeartGift Foundation website at www.heartgift.org/donate.

Together, we can help work towards improving access to life-changing medical care for all.

Partnering to Promote Access to Care and Treatment

Vital Interaction is honored to have worked so closely with the HeartGift Foundation to make this surgery possible for baby Diego.

The HeartGift Foundation provides life-saving heart surgeries for children with Congenital Heart Disease (CHD) who are living in countries where specialized treatment is scare or nonexistent. The organization not only provides the surgery, but also the necessary funds, coordination of care, and medical services.

For nearly 20 years, the HeartGift Foundation has worked with physicians and donors across the globe to provide life-saving congenital heart defect surgeries to children for whom specialized medical treatment is either scarce or nonexistent.

Since launching in 2000, HeartGift has helped save the lives of more than 400 patients in over 34 countries. And together, we’re helping save one more.

To learn more about the HeartGift Foundation or to make a donation, visit www.heartgift.org.

At Vital Interaction, every solution we develop and service we offer is designed with one goal in mind: helping medical providers focus more on their calling—delivering quality patient care—and less on the administrative burdens placed upon practices in today’s healthcare landscape. The Vital Interaction platform is strategically designed to improve both quality of and access to care. To learn more, visit www.vitalinteraction.com or call (512) 487-7625.

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