Why Hyper-Personalization is Essential for Specialty Healthcare Practices

Many industries offer personalized services, using data analytics to tailor customer experiences. Hyper-personalized healthcare evolved from the Human Genome Project, with hyper-personalization integrating genetic data and wearables. Hyper-personalization in patient communication is vital for patient engagement and satisfaction. Despite challenges, technological advancements facilitate hyper-personalized healthcare, aligning with patient expectations and better outcomes for patient and provider.


VI Spotlight: Elevating Patient Communication through Innovative Conversations – A Recap of MGMA Leaders 2023

October was a busy month for Vital Interaction as our team met with colleagues and customers at various key healthcare trade shows around the country. One of the most notable events we attended was the 2023 MGMA Leaders Conference held from October 22 to October 24 in Nashville, Tennessee. As a preeminent business association for healthcare leaders, The Leaders Conference is designed as a forum for the healthcare community to find new solutions and partners.


Why Patient Long Term Value (LTV) is Vital for Speciality Medical Practice Professionals

As a dedicated professional working within a specialty medical practice, you may find yourself scratching your head over the term “Patient Long Term Value (LTV),” fear not – we’re here to demystify this concept for you. As someone deeply involved in patient care and practice management, understanding LTV and why it’s important can offer valuable insights into how your practice operates and thrives.

Case Study

PSC Wichita

Plastic Surgery Center levels up their patient communication with Vital Interaction.


3 Key Reasons Your Patient Reactivation Process May Be Broken

Running a successful medical practice relies not only on acquiring new patients but also on retaining and reactivating patients that already exist. According to a Forbes article, statistics show that acquiring a new customer is five times more expensive than

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