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Lei Lani Fera

Blog

Automation, the Human Touch, and Schedule Optimization

There’s a chance you’re in the healthcare industry because you felt called to it. You want to help make a difference in people’s lives and be a part of delivering exceptional healthcare. We started our business for the same reasons.

Blog

2-Step ‘Cancel Appointment’ Feature for Voice Calls

Several months ago, we launched our 2-Step Appointment Cancellation feature, which has proven a boon for Vital Interaction™ clients. Using this tool, patients are able to easily cancel their upcoming appointments via text or email by simply entering their date

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