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Blog

Reactivating the Patients You Thought You Lost

Want to learn how to automate the process of identifying and contacting patients who have not scheduled or rescheduled appointments this year?  Whether it’s a direct result of COVID-19 office shutdowns or due to other reasons, all practices have patients

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Lessons Learned from Implementing Telehealth During a Pandemic

The healthcare industry responded to the COVID-19 pandemic in 2020 by deploying telehealth services in greater amounts than ever before. Medical practices offered new telehealth services to help keep patients safe while delivering high quality care. The changes were well

Growing your practice with automation and patient satisfaction

Sabates Eye Centers is a medical group practice serving patients in five locations across Missouri and specializing in Ophthalmology and Optometry. With help from Vital Interaction and our partner SatisfiedPatient, the Sabates team has improved online patient reviews to an

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Healthcare Innovations to Tackle the Impact of COVID

Healthcare professionals are not alone in changing the way they do business this year in response to COVID-19. As healthcare providers, however, we have specific requirements, rules and regulations governing our industry that make implementing new technologies, tools and workflows

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Telehealth tools that patients want: text messaging

We are truly seeing massive changes in the way non-emergency healthcare services are delivered across the country. In response to directives nationwide to stay home and reduce the spread of COVID-19, both the Centers for Medicare and Medicaid Services and

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Jumpstarting Operations and Finding Your New Normal

From reducing office hours to canceling patient appointments and even furloughing staff, healthcare professionals have seen some huge business challenges over the past few weeks related to the spread of COVID-19. Today, businesses and healthcare providers are beginning to plan

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Using telemedicine to provide continuity of care

In response to the COVID-19 outbreak, the Centers for Medicare and Medicaid Services announced an expansion of telemedicine benefits for Medicare beneficiaries this month. Leaders from the federal government and the healthcare industry are promoting an increased use of telemedicine

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Free services to help you communicate with patients

This week I have been talking with our clients across the country to learn more about what practices are seeing and providers are experiencing on the ground in the wake of the COVID-19 pandemic and the spread here in the

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