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Blog

VI Spotlight: Elevating Patient Communication through Innovative Conversations – A Recap of MGMA Leaders 2023

October was a busy month for Vital Interaction as our team met with colleagues and customers at various key healthcare trade shows around the country. One of the most notable events we attended was the 2023 MGMA Leaders Conference held from October 22 to October 24 in Nashville, Tennessee. As a preeminent business association for healthcare leaders, The Leaders Conference is designed as a forum for the healthcare community to find new solutions and partners.

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Why Patient Long Term Value (LTV) is Vital for Speciality Medical Practice Professionals

As a dedicated professional working within a specialty medical practice, you may find yourself scratching your head over the term “Patient Long Term Value (LTV),” fear not – we’re here to demystify this concept for you. As someone deeply involved in patient care and practice management, understanding LTV and why it’s important can offer valuable insights into how your practice operates and thrives.

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3 Key Reasons Your Patient Reactivation Process May Be Broken

Running a successful medical practice relies not only on acquiring new patients but also on retaining and reactivating patients that already exist. According to a Forbes article, statistics show that acquiring a new customer is five times more expensive than

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Pre-Appointment Patient Education

Provide patients with educational content in advance of their appointment.  By customizing the content based on appointment type, practices are able to better prepare patients for their visits and ease anxiety around what to expect.  Content can be developed by

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Reactivate your patients (and then keep them active) 

Patient reactivation is the process of reaching out to former patients who have not visited a healthcare practice in a certain period of time. It is estimated that roughly 25% of all patients in most practice’s databases are inactive or

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Four Steps to Improving Patient Education

Delivering high quality patient care goes beyond the services your practice provides. It also includes the effort your staff makes to ensure patients feel confident in their healthcare decisions. Supporting patients during vulnerable times is something healthcare providers do best.

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Improving Patient Satisfaction with Your Consent Process

Creating and implementing a consent process that aligns with legal requirements with patient satisfaction in mind requires some strategic planning. The first thing to consider is what kind of messages you can send without obtaining your patients’ consent. Healthcare Treatment

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