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Blog

Blog

Using telemedicine to provide continuity of care

In response to the COVID-19 outbreak, the Centers for Medicare and Medicaid Services announced an expansion of telemedicine benefits for Medicare beneficiaries this month. Leaders from the federal government and the healthcare industry are promoting an increased use of telemedicine

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Free services to help you communicate with patients

This week I have been talking with our clients across the country to learn more about what practices are seeing and providers are experiencing on the ground in the wake of the COVID-19 pandemic and the spread here in the

Blog

Automation, the Human Touch, and Schedule Optimization

There’s a chance you’re in the healthcare industry because you felt called to it. You want to help make a difference in people’s lives and be a part of delivering exceptional healthcare. We started our business for the same reasons.

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2-Step ‘Cancel Appointment’ Feature for Voice Calls

Several months ago, we launched our 2-Step Appointment Cancellation feature, which has proven a boon for Vital Interaction™ clients. Using this tool, patients are able to easily cancel their upcoming appointments via text or email by simply entering their date

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