In just a few years, innovative technology solutions have helped change the landscape of the healthcare industry. From digital appointment scheduling to electronic medical records, legislation has encouraged new standards like these to be implemented and adopted quickly by providers.
To confirm or not to confirm? That is, when should you seek appointment confirmation from patients, and when should you simply send appointment reminders? This is a question that many of our customers are posed with during the implementation process,
Our team is often asked about best practices for sending appointment reminders via email to various demographic groups. And we’ve found that many people make assumptions based on age and income level, in particular, about whether or not someone uses
In previous posts, my colleagues and I have talked about various scheduling and appointment reminder practices for boosting patient retention rates, reducing no-shows and last-minute cancellations, and getting the most out of your patient appointment reminders. We’ve delved into some
If you’ve ever scheduled an appointment while completing other tasks, you probably didn’t write down the appointment details. No worries; you’re not alone. Most, if not all, people do it too. It’s instances like these that make appointment reminders a
It’s important to consider your patient cycle time—the period of time between a patient’s arrival and departure—when setting up automated messaging solutions, like appointment reminders. A long cycle time can have negative consequences—namely, lost time and, thus, lost revenue—and so
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