Several months ago, we launched our 2-Step Appointment Cancellation feature, which has proven a boon for Vital Interaction™ clients. Using this tool, patients are able to easily cancel their upcoming appointments via text or email by simply entering their date
Imagine this scenario: You send a patient a reminder message to confirm his appointment, and he opts to ‘cancel appointment.’ Your staff is then left with the task of cancelling the appointment in your practice management system. Many readers don’t
When sending automated reminder messages to patients, have any ever expressed to your office that they did not reply “N” or press another button, indicating that they’d like to cancel or reschedule their appointments? Full disclosure: We know you do
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