How does your practice handle emergency notifications to your patients? For example, if a provider has an emergency and can’t make it into the office, can you cancel and reschedule appointments quickly before patients begin to arrive? In response to
We talk to lots of practices who realize once they start digging that they have quite a few patients slipping through the cracks, yet most have never tracked it or even done the analysis to see. For some patients, these
It’s been said that customer service is the most important metric within a company. And at Vital Interaction™, we fully agree. The quality of a company’s customer service can mean the difference between solid sales, smooth resolution of conflicts, healthy
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