With the urgent needs your practice requires daily, combined with delivery of high-quality patient care, improving patient communications and engagement can seem like a low priority. But when you identify how many patients are not rescheduling appointments after cancellations or
Whatever your specialty, it’s important to ensure your team is communicating with patients more than once a year. In addition to sending pre-appointment reminders and post-appointment follow-up communications, you can improve patient engagement without spending a large investment in time
In just a few years, innovative technology solutions have helped change the landscape of the healthcare industry. From digital appointment scheduling to electronic medical records, legislation has encouraged new standards like these to be implemented and adopted quickly by providers.
How does your practice handle emergency notifications to your patients? For example, if a provider has an emergency and can’t make it into the office, can you cancel and reschedule appointments quickly before patients begin to arrive? In response to
We talk to lots of practices who realize once they start digging that they have quite a few patients slipping through the cracks, yet most have never tracked it or even done the analysis to see. For some patients, these
Has your medical practice ever needed a quick, easy way to reach a large subset of patients? Perhaps a natural disaster or inclement weather has affected your region and you need to reschedule hundreds—or even thousands—of patients. Maybe one of
In recent posts, our team has discussed the importance of employing a patient communication system that works for your medical practice. This means having a patient communication system in place that: helps you achieve your goals enables you to measure
Most of us in the healthcare industry have heard—and likely on more than one occasion—that an ounce of prevention is worth a pound of cure. In a nutshell, preventive care is vital to maintaining good health. And numerous studies have
When it comes to managing a successful practice, effective patient engagement and communication are paramount. It’s impossible to run a practice—let alone build meaningful doctor-patient relationships—if you’re unable to reach and engage patients. In most cases, reaching patients isn’t difficult,
Over the past eight years, I have read and heard countless perspectives on patient engagement—especially best practices for measuring it. Some measure engagement in terms of time, for example, while others assess engagement based on activities or interactions with patients.
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