Creating and implementing a consent process that aligns with legal requirements with patient satisfaction in mind requires some strategic planning. The first thing to consider is what kind of messages you can send without obtaining your patients’ consent. Healthcare Treatment
Do you and/or your staff spend a lot of time and resources on managing phones? Do many patients call you right after reminder notifications go out? Do patients call back without listening to the voicemail and create an awkward moment
In my time working in the medical industry the past eight years, I have been very surprised at how little attention a number of medical practices pay to patient retention. Many medical practices and healthcare providers have no idea
At Vital Interaction™, we fully believe that cultivating patient relationships is one of the best ways that medical practices can boost patient satisfaction. If nurtured, relationships go a long way. We understand that you have a lot of patients but
It’s been said that customer service is the most important metric within a company. And at Vital Interaction™, we fully agree. The quality of a company’s customer service can mean the difference between solid sales, smooth resolution of conflicts, healthy
It’s no secret that patient satisfaction surveys are becoming increasingly popular. Patients are at the heart of all we do, so it only makes sense to take steps toward understanding patient satisfaction and, thus, toward enhancing the patient experience. Our
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