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Testimonials

See how we're helping practices thrive

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"Allowed me to push forward with automating practice operations..."Benjamin, COO, West Coast Retina
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"Other solutions that I’ve used have been expensive compared to functionality, overly rigid with deployment of services, and usually difficult for patients to use. Vital Interaction is none of these things and has allowed me to push forward with automating practice operations to provide better value for our population and reduce staff burdens."
"They offered multiple features that integrated with our current EMR system..."Daniel, Austin Eye
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"VI offered a platform that was easy to navigate and use right from the start. Additionally, they offered multiple features that integrated with our current EMR system, helping us to automate some of our processes. This was something we did not experience with our previous patient notification system."
"Actively seeing return on investment..."Renee, Practice Administrator, Women's Clinic of Lincoln
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“Vital Interaction really wants to be an advocate for their customers. Their software has been extremely valuable to our appointment process. We have really appreciated the ease in customization of patient messaging for our office, the integration with our practice management system, and having the ability to engage our patients to ensure appointments are scheduled, reminded, and followed up on!”
“Vital Interaction automated several processes for us…”Abby, Administrative Support Specialist, DuPage Ophthalmology
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“Vital Interaction has not only been a great product for us, but everyone I have worked with has been extremely helpful. VI's appointment reminders, texting, and campaigns have completely upgraded the way we communicate with our patients.”
"Excellent at resolving any issues..."Daniel, Austin Eye
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"Compared to other vendors we've worked with, our practice definitely noticed a difference in the level of customer service and support with VI. Support is very important to us. If we have an issue that is affecting patient care, we need it fixed quickly. Chris and his team are excellent at resolving any issues that we come across as well as being proactive in checking-in to see if there is anything they can do."
“All features are beneficial to our day to day…”Jennifer, Office Manager, Preferred Pediatrics
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“We have seen a large decrease in No Call No Show appointments since implementing the reminder calls. In addition, the recalls offer a gentle reminder to reschedule when necessary. The wellness campaign allows us to utilize staff hours elsewhere instead of making manual calls advising to schedule annual wellness exams.”
“Vital Interaction was extremely easy to use…”Stephen, IT Manager, Marimn Health
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"Vital worked with us and our unique environment to tailor our experience for the best possible outcome. Our EHR software can be tricky to work with, but Vital was able to interface with it easily. Their support team addressed any questions or issues we had during rollout, and it was one of the easiest and quickest software implementations we have had to date.”

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