At Vital Interaction, we automate medical practice workflows because we believe it’s essential that care teams everywhere have more time to focus on patients. Our platform offers powerful message delivery options that allow you to be in control when communicating with patients, providers, and staff.
Given the ongoing Coronavirus pandemic (COVID-19), we would like to offer insights that we’ve learned while helping our partners, practices, and hospitals communicate with their patients, as well as staff, to protect them from the Coronavirus and other dangerous illnesses.
During this time of uncertainty, it’s critical that all practices have the resources they need to engage their patient population, actively manage communication, and appointment follow up with their patients at a time when they need it most. Our goal is that the information in this blog post will help provide your practice valuable resources, points of reference, recommendations and workflows that will save time, help your practice help patients, and ultimately save lives.
Adjusting Existing Messages / Adding New Automated Messages to the Cadence
Manually Sending out Messages in Bulk
Canceling appointments and rescheduling them
Manually sending out messages on a daily or weekly schedule
“If you are over 60 years old, or have a chronic medical condition (diabetes, heart disease, kidney disease), immunosuppressed or cancer we recommend you postpone your appointment for a few weeks. Please call to reschedule.”
“Due to the outbreak of Coronavirus (COVID-19) as a measure to protect yourself and others, if you have respiratory symptoms, fever and/or if you have recently traveled internationally please first see your primary care doctor or local emergency room. Once you’ve been medically cleared of COVID-19 we can help you reschedule your appointment. Thank you.”
“Have you traveled out of the country in the past 14 days or have come in contact with someone with a confirmed case of the Coronavirus? If so, please contact our office before you present for your appointment”
“NOTE: We encourage everyone in our community to take steps to minimize the spread of the coronavirus. Emerging information regarding this virus is updated regularly by the CDC. If you are having symptoms of a cold, flu or the coronavirus (fever, cough and/or shortness of breath), we ask you to call our office to postpone your appointment. There will be no cancellation fees at this time. And, please do not bring additional people (ie children) with you to your visit. There is no higher priority than the safety of our patients and our staff.”
With the rapid spread of coronavirus, we’ve found that our customers need to reach their patients quickly and reliably now more than ever. Every day we try to go the extra mile to use our unique gifts and knowledge to help, whatever situation may arise. Our goal remains to free up valuable time for providers and their staff by automating time-consuming tasks so that you can focus on what matters most, your patients.
As a result of the outbreak, so far we’ve updated over 50% of our customers’ patient messaging to reflect changes within the practice regarding coronavirus, with a turn around in under a day in all cases and in a few minutes for most.
Many of our customers were able to make quick changes themselves using our platform tools, while others asked a few questions and we were quickly able to help make the changes they needed. We’ve also assisted many of our practices with huge email and text message blasts to their entire patient population regarding the virus and how their practice will handle it.
We hope you’ve found this post helpful. Let us know if there is anything we can do during this time of uncertainty to support you, your patients or your team. Please email firstname.lastname@example.org to open a support ticket and we’ll be happy to do everything that we can for you. Most of you who interact with us know that we truly care and that we’re always here to help.
The Vital Interaction Team
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