What is RPA? 4 Benefits of Automation in Healthcare

Healthcare Automation



Gartner predicts that by the end of 2023, half of the healthcare providers in America will be invested in RPA. If that leaves you asking ‘What is RPA,’ you are not alone. The practice of implementing automation in healthcare is growing industry wide, as practice leaders learn how to improve efficiencies, reduce costs and minimize administrative burdens on their staff with the help of new technologies. Here’s how RPA can help your practice. 


What is RPA in Healthcare? 

Robotic process automation (or RPA) is a form of business process automation technology based on software robots (bots) or artificial intelligence (AI) digital workers. It can also be referred to as software robotics. According to an article in the Future Healthcare Journal, “Robotic process automation (RPA) doesn’t really involve robots – only computer programs on servers. It relies on a combination of workflow, business rules and ‘presentation layer’ integration with information systems to act like a semi-intelligent user of the systems.”

This growing technology sector is impacting diverse industries, including healthcare. HealthTech magazine reports, “In an effort to streamline business processes, more CIOs are turning to robotic process automation, or RPA.” That’s because “RPA enables organizations to automate processes at a fraction of the cost and time previously required. The technology is also nonintrusive by nature, using an organization’s existing infrastructure without disturbing its essential systems.”


Implementing RPA in your practice


Here are a few ways your practice can consider using RPA in the future: 

  1. Implementing automation technology helps free up staff time for one-on-one patient interaction and reduces burnout from administrative tasks.  
  2. Standardizing workflows and automating processes helps increase efficiency and improve productivity. Automation also reduces human error, improving outcomes. 
  3. RPA helps minimize the need to manually pull records and search for patient information, thereby reducing administrative costs and decreasing patient wait times. More RPA use cases in healthcare can be found here.
  4. With technology comes new metrics and reporting functions. Automation helps improve how you track, analyze and share data with your team, improving practice assessments and helping you make improvements based on real-time data. 


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