Vital Interaction Unveils AI-Powered Automated Referral Management at ModMed’s MOMENTUM Conference

Vital Interaction introduced its latest product, automated referral management at the ModMed annual users MOMENTUM conference which took place in Orlando, FL from Nov 23-24. This year's conference was a great opportunity for Vital Interaction to network with peers, hear from industry experts especially on timely topics like AI in healthcare and demo our new AI powered automated referral management to conference attendees. 

Currently, referral management in healthcare remains a complex challenge, often involving manual processes, delays, and miscommunications. To address this issue, Vital Interaction’s automated referral management uses AI to streamline the referral process, thereby reducing administrative burden, and helping to improve patient outcomes. 

Vital Interaction's AI technology automates referral management by capturing information from faxed referrals (standard or electronic) or online forms and uploads it to their system into an easy to use worklist.  Providers can also opt for a dedicated fax number for streamlined referral submissions.  Upon capturing the referral information, Vital Interaction automatically reaches out to the new patient via customizable cadences through email, phone, and text to schedule an appointment.

This proactive approach reduces administrative tasks and ensures patients receive essential follow-up care. To further personalize the patient experience, providers can include Vital Interaction’s AI-powered Provider Videos in these messages to welcome the patient and include information about their appointment.  

Vital Interaction's automated referral management offers robust reporting capabilities and generates detailed reports that allow practices to track their referral success rates and close the loop with referring providers by automatically notifying them when their patients are scheduled and appointments are completed. Additionally, automating the referral process leads to a significant increase in patient conversion rates since patients benefit from timely outreach  sent via multiple channels. Furthermore, personalized messages such as provider videos fosters a stronger patient-provider relationship, leading to increased patient satisfaction and improved health outcomes.

Show attendees were immediately impressed by the potential of automated referrals. Recognizing a critical gap in their current tech stack, they saw how Vital Interaction could seamlessly work alongside their existing tools to streamline the referral process.

A majority of the audience expressed interest in post-conference follow-up to discuss their specific practice needs and pricing. 

Automated referral management underscores Vital Interaction’s commitment to providing state-of-the-art healthcare messaging solutions that improve patient outcomes.

This innovative product reinforces Vital Interaction's leadership in delivering hyper-personalized communications powered by patient data. Together, our suite of tools including automated reactivation campaigns and robust pre-appointment messaging —creates a cohesive communication ecosystem that drives better patient engagement, reduces administrative burdens, and delivers measurable results for practices. 

Vital Interaction customers will automatically get access to Referral Manager with the option to upgrade to the enhanced AI-powered version. If you are currently a Vital Interaction customer, contact your customer success manager. If you are not a Vital Interaction customer and are interested in automated referral management, sign up for a demo here .