Provide patients with educational content in advance of their appointment. By customizing the content based on appointment type, practices are able to better prepare patients for their visits and ease anxiety around what to expect. Content can be developed by
Patient reactivation is the process of reaching out to former patients who have not visited a healthcare practice in a certain period of time. It is estimated that roughly 25% of all patients in most practice’s databases are inactive or
Like most industries, the healthcare industry is evolving. At the center of this evolution is a shift in expectations around the patient experience. In all facets of life, consumers have become accustomed to a more personalized, customer centric experience, and
Delivering high quality patient care goes beyond the services your practice provides. It also includes the effort your staff makes to ensure patients feel confident in their healthcare decisions. Supporting patients during vulnerable times is something healthcare providers do best.
Creating and implementing a consent process that aligns with legal requirements with patient satisfaction in mind requires some strategic planning. The first thing to consider is what kind of messages you can send without obtaining your patients’ consent. Healthcare Treatment
With the urgent needs your practice requires daily, combined with delivery of high-quality patient care, improving patient communications and engagement can seem like a low priority. But when you identify how many patients are not rescheduling appointments after cancellations or
Whatever your specialty, it’s important to ensure your team is communicating with patients more than once a year. In addition to sending pre-appointment reminders and post-appointment follow-up communications, you can improve patient engagement without spending a large investment in time
In just a few years, innovative technology solutions have helped change the landscape of the healthcare industry. From digital appointment scheduling to electronic medical records, legislation has encouraged new standards like these to be implemented and adopted quickly by providers.
How does your practice handle emergency notifications to your patients? For example, if a provider has an emergency and can’t make it into the office, can you cancel and reschedule appointments quickly before patients begin to arrive? In response to
When implementing new healthtech tools to support your practice, it’s important to understand how they comply with federal rules and regulations guiding patient communications. From appointment reminders to emailing patients to discuss health issues and leaving messages with sensitive information,
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