In the rapidly evolving landscape of healthcare, effective communication between medical practices and patients is more critical than ever. As patients increasingly rely on mobile phones for information and updates, medical practices must adapt their outreach strategies to ensure messages
Vital Interaction is honored to have been named to Capterra’s 2023 Patient Engagement Software Shortlist. Capterra, a trusted online resource for software selection, analyzed 308 patient engagement software products to identify the healthcare industry’s most popular and highly rated solutions.
Running a successful medical practice relies not only on acquiring new patients but also on retaining and reactivating patients that already exist. According to a Forbes article, statistics show that acquiring a new customer is five times more expensive than
Provide patients with educational content in advance of their appointment. By customizing the content based on appointment type, practices are able to better prepare patients for their visits and ease anxiety around what to expect. Content can be developed by
Patient reactivation is the process of reaching out to former patients who have not visited a healthcare practice in a certain period of time. It is estimated that roughly 25% of all patients in most practice’s databases are inactive or
Like most industries, the healthcare industry is evolving. At the center of this evolution is a shift in expectations around the patient experience. In all facets of life, consumers have become accustomed to a more personalized, customer centric experience, and
Delivering high quality patient care goes beyond the services your practice provides. It also includes the effort your staff makes to ensure patients feel confident in their healthcare decisions. Supporting patients during vulnerable times is something healthcare providers do best.
Creating and implementing a consent process that aligns with legal requirements with patient satisfaction in mind requires some strategic planning. The first thing to consider is what kind of messages you can send without obtaining your patients’ consent. Healthcare Treatment
With the urgent needs your practice requires daily, combined with delivery of high-quality patient care, improving patient communications and engagement can seem like a low priority. But when you identify how many patients are not rescheduling appointments after cancellations or
Whatever your specialty, it’s important to ensure your team is communicating with patients more than once a year. In addition to sending pre-appointment reminders and post-appointment follow-up communications, you can improve patient engagement without spending a large investment in time
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