Results

About Dermatology Partners

Dermatology Partners is a multi-state dermatology practice with over 35 locations and more than 60 providers across Pennsylvania, Delaware, and Maryland. The practice offers comprehensive dermatologic care, including general dermatology and on-site Mohs surgery for skin cancer treatment. With a growing patient base, they needed a scalable and efficient way to maintain strong communication and care continuity.

Opportunity

As the practice expanded, manual communication for office closures, schedule changes, and appointment follow-ups became increasingly difficult to manage. The team needed a solution that could streamline outreach across all locations and meet patients’ preferences for texts, calls, or emails.

Vital Interaction allows us to communicate with our patients with just a simple click of a button. It also allows us to send that communication through multiple methods depending on what each patient prefers.

Emily Miller

Director of Patient Services | Dermatology Partners

Automated Patient Reactivation Saves Staff Time

Vital Interaction enabled Dermatology Partners to scale communication through automated recall campaigns, bulk messaging for emergencies, and patient-preferred outreach channels. Customized messages help high-risk patients, such as those with a history of melanoma, reschedule critical follow-ups. The enhanced referral management tool streamlined the intake process, while educational videos reduced pre-op call volume.

Looking Ahead: Expanding Use Cases with Vital Interaction

Dermatology Partners continues to grow, adding in new providers and locations. They use Vital Interaction to quickly onboard new team members, fill appointment gaps through targeted campaigns, and expand use of educational content. With close collaboration from their Customer Success Manager, the team is helping test and shape new tools like referral management.