Growing your practice with automation and patient satisfaction
By Lei Lani FeraPublished On January 11, 2021
Sabates Eye Centers is a medical group practice serving patients in five locations across Missouri and specializing in Ophthalmology and Optometry. With help from Vital Interaction and our partner SatisfiedPatient, the Sabates team has improved online patient reviews to an average of 4.9 stars. The large practice employs 21 doctors and more than 140 team members.
An enhanced online reputation combined with new automation tools helped the medical group increase patient rescheduling by 25% in 2020. Sabates Marketing Director Stephanie Kelly joined us to share how her team leveraged automation and patient interaction tools from Vital Interaction, including recalls, reactivations, appointment reminders and surveys to improve the full patient experience.
Highlights of our conversation with Sabates Eye Centers include:
Improved online reputation resulted in new patient growth, including from supporting physician referrals; as well as improved hiring outcomes
Enhanced patient insights identified $3.4MM in at-risk revenue from 850+ patients ‘at-risk’ of leaving within 9 months
Leveraging automation delivered 8,000+ appointments scheduled (a 25% increase in success rate and 905% ROI)
Vital Interaction is a healthcare technology that combines healthcare data, business intelligence and workflow automation to make practices more profitable, make doctors’ lives easier, and improve patient satisfaction.