VI Spotlight: Transforming Patient Connections with AI-Driven Solutions – Highlights from MGMA Leaders 2024
MGMA Leaders 2024 Recap
October proved to be an action-packed month for Vital Interaction, as the team took part in several key healthcare trade shows, engaging with industry leaders and showcasing our hyper-personalized patient engagement solutions. One of the standout events was the 2024 MGMA Leaders Conference, held from October 6 to 9 in Denver, CO. As a proud partner of MGMA, we attend all of their annual events, and Leaders is always a highlight for us. This year’s conference brought together healthcare decision-makers from across the country, providing a platform to discuss the latest advances in practice management and patient care, and explore forward-thinking strategies to improve patient outcomes.
A Spotlight on AI and Patient Engagement
To no surprise, one of the key themes that emerged during this year’s MGMA Leaders Conference was the growing focus on AI and patient engagement solutions. As healthcare providers continue to look for ways to enhance operational efficiency and improve the patient experience, AI has become a centraltool in optimizing workflows. Many exhibitors presented groundbreaking technologies designed to streamline administrative tasks, enhance predictive analytics, and automate patient communication, with AI at the forefront of these advancements. The healthcare sector is increasingly shifting toward digital transformation, with AI solutions driving more personalized and automated approaches to patient engagement. From predicting patient needs to automating outreach, AI is transforming how practices engage patients—improving outcomes and reducing administrative burdens. Vital Interaction stood out as a leader in the patient engagement space with its innovative, AI-powered solutions that truly personalize the patient experience. One key differentiator was our ability to provide provider-recorded calls, enhanced by AI, that use the patient’s name to create a more personal and impactful connection. Our focus on reactivating at-risk and disengaged patients resonated with attendees, as we tailor outreach based on appointment type, ensuring that communication is not only relevant but timely. This targeted, data-driven approach helps practices close care gaps and improve patient retention, setting Vital Interaction apart from other engagement solutions.
Our Team
Representing Vital Interaction at the conference were several key members of the team, including Ben Chapman (CEO), Jacob Moore (Account Executive), Landon Carsey (Account Executive), Brittany Williams (Solutions Consultant), and Craig Hollis (Director of Demand Gen). The team’s on-site presence was energetic and collaborative, offering live demonstrations and engaging one-on-one consultations. Their goal was to help healthcare practices identify gaps in patient reactivation and provide tailored solutions for automating patient outreach, reducing no-shows, and increasing overall appointment volume. Brittany Williams, who recently transitioned from an ophthalmic practice administrator role to become a Solutions Consultant at Vital Interaction, brought valuable first-hand experience and insights to the table. Her deep understanding of the challenges faced by healthcare providers, particularly in patient communication, resonated with many attendees.
Vital Interaction’s Vision for the Future
Vital Interaction is always evolving, driven by the increasing demand for smarter, automated solutions in patient reactivation and communication. “We’re seeing a growing demand for automation in patient reactivation, and the MGMA Leaders Conference provided the perfect platform to share our solutions with healthcare leaders,” said David Kreitzer, Head of Marketing at Vital Interaction. “Our goal is to help practices improve care delivery by enabling them to reach the right patients at the right time with the right message—automatically.” The response at the conference underscored the value of Vital Interaction’s solutions, and the team looks forward to expanding its presence at future MGMA events, where they’ll continue to demonstrate how their technology helps practices stay ahead in a rapidly changing healthcare landscape.
Looking Ahead to 2025
As Vital Interaction continues to grow and innovate, the team is excited about what lies ahead in 2025. More industry events, expanded partnerships, and further advancements in patient engagement technology are on the horizon. The future promises even more opportunities to revolutionize patient communication and reactivation strategies, helping healthcare providers improve care quality while reducing administrative burdens. Stay tuned to our LinkedIn page for updates on where you can meet the team next and learn more about how we’re shaping the future of patient engagement. Whether you’re looking to automate patient outreach or explore new ways to reactivate disengaged patients, Vital Interaction will be there to help you navigate the path forward.