What We Do
Creating better experiences for providers, patients, and staff
For over a decade, Vital Interaction has been helping medical practices increase their revenue with smart automation solutions that effectively engage with their patients and focus on patient care.Â
What We Offer
Streamline Patient Communications and Build Lasting Relationships
Smart List Engine Targeted Lists & Campaigns
We build, automate and upload daily lists for you
Smart List Engine allows us to build target lists and campaigns that are customized to your practice goals to be precise in all types of patient communications, eliminating redundancy in outgoing messaging.
Recover Patient Appointments
Target patients who cancelled or no showed and didn't reschedule
Automated Follow-ups & Workflow
Automate follow-ups on recall and reactivation attempts as well as complex workflows outside of appointment reminders
Care Protocol Reactivations
Create treatment-focused campaigns based on medical protocols defined by specialty, practice and doctor
Patient Retention Reactivation
Target patients that have not been seen in a predefined period of time and do not have a future appointment
Automated Patient Messaging
Flexible settings with 3-layer messaging approach
With a 3-layer messaging approach and super configurable settings, you can communicate with patients the way they want to be communicated with, be it email, text or voicemail.
Patient Chat
Eliminate phone tag and easily communicate with hard-to-reach patients
Vital Interactions’ HIPAA-compliant Patient Chat feature allows you to chat with patients via SMS text message and quickly assign conversations to staff members to make short work of things like rescheduling a patient’s appointment. Patient information is securely centralized to provide your team insight on patient conversations so nothing gets buried or unread.
Group Patient Messaging
Send quick messages to a group of patients on schedule
Quick messages via Group Messaging helps practices with last minute or unforeseen changes that need to be communicated to patients on schedule. The tool allows you to sort by day, provider and location, and select the option to send the group message by text, email, or automated voicemail or by patient preference.Â
Bulk Message Sending Tool
Deliver targeted & mass patient communications
Vital Interaction does more than help you recapture patients. Use the bulk message sending tool to send mass text or email messages for targeted marketing campaigns, payment collection or office announcements. Sending a campaign is quick and easy. We take you step-by-step from message creation, patient list upload, scheduling, final review, and distribution.Â
Reporting
Gain insight to optimize your communications and workflow
Within the Vital Interaction platform is a built-in reporting engine. Get real-time results on each campaign to evaluate its effectiveness and a wealth of valuable information at a glance. Easily track key data such as:
- Successfully sent
- Opens
- Confirmations and declines
- Inbound call-backs
- Scheduling after reminder times
Patient Satisfaction Surveys
Measure patient satisfaction with ease
Vital Interaction helps you build and automatically send out HIPAA-compliant patient satisfaction surveys and monitor them. Patients are invited to leave positive endorsements at external review sites like Google Reviews and Healthgrades.Â
Custom Patient Forms
Patients can easily submit their information digitally
From consent forms to health questionnaires, Vital Interaction can help you build custom forms from scratch or convert paper forms to digital editable forms that make it easier for patients to submit their information. All information is managed securely and in compliance with HIPAA.
Provider Recorded Calls
Communicate with patients with a more personal touch
Providers can record their own voicemail messages for personalized communications.
Ready to grow your practice?
Vital Interaction has a Premier Customer Service team that will always be available and ready to help whenever needed. Request a demo now to see how we can help.