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For over a decade, Vital Interaction has been helping medical practices increase their revenue with smart automation solutions that effectively engage with their patients and focus on patient care.Â
Smart List Engine allows us to build target lists and campaigns that are customized to your practice goals to be precise in all types of patient communications, eliminating redundancy in outgoing messaging.
Target patients who cancelled or no showed and didn't reschedule
Automate follow-ups on recall and reactivation attempts as well as complex workflows outside of appointment reminders
Create treatment-focused campaigns based on medical protocols defined by specialty, practice and doctor
Target patients that have not been seen in a predefined period of time and do not have a future appointment
With a 3-layer messaging approach and super configurable settings, you can communicate with patients the way they want to be communicated with, be it email, text or voicemail.
Vital Interactions’ HIPAA-compliant Patient Chat feature allows you to chat with patients via SMS text message and quickly assign conversations to staff members to make short work of things like rescheduling a patient’s appointment. Patient information is securely centralized to provide your team insight on patient conversations so nothing gets buried or unread.
Quick messages via Group Messaging helps practices with last minute or unforeseen changes that need to be communicated to patients on schedule. The tool allows you to sort by day, provider and location, and select the option to send the group message by text, email, or automated voicemail or by patient preference.Â
Vital Interaction does more than help you recapture patients. Use the bulk message sending tool to send mass text or email messages for targeted marketing campaigns, payment collection or office announcements. Sending a campaign is quick and easy. We take you step-by-step from message creation, patient list upload, scheduling, final review, and distribution.Â
Within the Vital Interaction platform is a built-in reporting engine. Get real-time results on each campaign to evaluate its effectiveness and a wealth of valuable information at a glance. Easily track key data such as:
Vital Interaction helps you build and automatically send out HIPAA-compliant patient satisfaction surveys and monitor them. Patients are invited to leave positive endorsements at external review sites like Google Reviews and Healthgrades.Â
From consent forms to health questionnaires, Vital Interaction can help you build custom forms from scratch or convert paper forms to digital editable forms that make it easier for patients to submit their information. All information is managed securely and in compliance with HIPAA.
Providers can record their own voicemail messages for personalized communications.
Vital Interaction has a Premier Customer Service team that will always be available and ready to help whenever needed. Request a demo now to see how we can help.
Please complete the form so we can contact you with more information about how Vital Interaction can help grow your practice.
